Aquatics Department Director

1 day ago

Minneapolis, Minnesota, United States Great Wolf Lodge Full time
Job Description

The Director of Aquatics is responsible for overseeing all aspects of aquatics services and programming, including operations, planning, budgeting, staffing, and payroll. This senior-level position requires ensuring guest and employee satisfaction while maintaining profitability within the aquatics function.

Key Responsibilities
  • Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across groups or departments.
  • Manage fiscal and budgetary aspects of aquatic operations, including creating and maintaining departmental budgets, forecasts, and financial reports as needed.
  • Participate in cross-functional teams to coordinate resort activities and monitor guest comments, addressing operational resolutions proactively.
  • Conduct investigative actions with guests for guest service and liability claims, and develop schedules for waterpark operations.
  • Recruit, hire, train, and evaluate team member performance, including compensation changes, and plan and implement staff training and development programs.
  • Participate in the Manager-On-Duty program, execute duties, and describe and assign responsibility and authority for department operations.
  • Monitor mechanical equipment and report problems to Engineering for repair, ensuring effective waterpark operations.
  • Serve on the resort Executive Committee to represent the interests of the waterpark and safety programs, and enforce policies and procedures.
  • Oversee Risk Management and Safety programs, and maintain a working knowledge of general and departmental safety procedures.
Requirements
  • High School diploma or GED
  • Minimum of 3 years experience managing large aquatics departments with various waterpark attractions
  • Ellis & Associates (E&A) International Lifeguard Training Program license
  • E&A Basic Leadership Training License
  • E&A Instructor License
  • Experience in First Aid, CPR, and AED
  • Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license
  • Willingness to work flexible schedules, including nights, weekends, and/or holidays as needed
Preferred Qualifications
  • College Degree
  • Emergency Medical Technician or other medical background
  • Demonstrated ability to effectively resolve conflict
  • Committed to comprehensive and in-depth analysis, planning, and implementation of work efforts
  • Projects a positive public relations image to team members and guests
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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