Lifecycle Management Professional

4 days ago


New York, New York, United States Rippling Full time
About the Opportunity

Rippling is a revolutionary HR, IT, and Finance platform that brings together all workforce systems in one place. As a Program Manager, Customer Lifecycle, you will lead strategic projects that drive customer satisfaction, retention, and growth. This role offers a unique opportunity to shape the future of Rippling's customer experience programs and work closely with cross-functional teams to improve customer experiences.

Your key responsibilities will include collaborating with Implementation, Support, Customer Success, Account Management, Growth Marketing, and Product teams to scope, spec, and execute initiatives that improve customer experiences. You will also analyze data to measure project success, build technical specifications, and develop playbooks for customer-facing post-sales teams. Additionally, you will contribute to customer experience strategy, partner with CX leadership to design new processes, and own business requirements.

The ideal candidate has 3+ years of program management, operations, or strategy experience in a fast-paced startup environment. They should be comfortable working independently with limited guidance, as well as part of a team. Excellent Excel and Salesforce skills are required, along with strong communication and problem-solving abilities. Proactive and self-motivated individuals who can deliver measurable impact to customer-facing teams and customers are encouraged to apply.

Rippling offers a competitive salary ($87,000 - $125,000 USD per year), benefits package, and equity. For office-based employees, working in-office at least three days a week is considered an essential function of the role.

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