Restaurant Operations Manager
4 weeks ago
Job Description
Akash Management, LLC, doing business as Wingstop, is a leading restaurant company that prioritizes excellence in every aspect of its operations. Our commitment to winning is evident in our relentless pursuit of excellence, driven by a hunger to always be at the top.
This job posting provides an overview of what it's like to work in our restaurant, but it's not a comprehensive job description. Team members perform a variety of tasks daily, and this posting doesn't list all the essential functions of the job.
The Shift Leader is responsible for leading the team in the absence of the General Manager, supporting the Management Team in maximizing sales and profits while minimizing controllable costs. They make sound business decisions quickly to ensure guests receive exceptional service.
Key Responsibilities
- Provide a quality product and guest service experience that delivers total guest satisfaction through high energy and sets an example of guest engagement by building lasting relationships.
- Establish an environment of trust to ensure honest, open, and direct communication, and provide a communication process that works up, down, and across the organization.
- Effectively plan, organize, and implement all daily operational routines and activities, complete all required administrative duties, and daily paperwork.
- Supervise and perform closing and/or opening duties as directed by Restaurant Management Team.
- Support the goals, decisions, and directives of Restaurant Management.
- Follow all POS comp procedures and cash handling procedures.
- Resolve all restaurant-level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
- Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Set high goals for team members and drive results.
Requirements
- Must be 18 years of age.
- Must have a High school diploma or equivalent.
- Must have the ability to lift and/or move up to 40 lbs. comfortably.
- Able to stand for long periods, bend, and stoop.
- Comfortable working occasionally in walk-in coolers and freezers.
- Ability to operate a computer and/or Cash register.
- Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
- Willing to cross-train on various positions within the restaurant.
Job Type:
- Full-time or Part-time with flexible scheduling.
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