Senior Operations Manager
3 weeks ago
Senior Operations Manager
The General Manager is responsible for the day-to-day operations of the community, including full profit and loss responsibility. This role executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team.
Key Responsibilities:
- Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company's objectives and expectations.
- Regularly communicate community performance with Regional Vice President.
- Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
- Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
- Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center.
- Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
- Provide on-call and overnight coverage as specified by schedule or as needed.
- Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff.
- Meet financial management requirements for the community.
- Conduct monthly resident and staff meetings to communicate effectively and regularly.
- Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
Requirements:
- Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
- Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
- Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
- Demonstrated success in operating and maintaining a quality, customer service focused workforce.
- Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
- Understanding of facilities management and ensuring systems are maintained properly.
- Proficient knowledge of computer systems; Microsoft Office Suite.
- Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards.
Benefits:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification
- Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
About Atria Senior Living:
We create communities where employees thrive in their work, helping our residents thrive in their homes.
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