Patient Services Team Lead
1 week ago
The University of Rochester is seeking an experienced and skilled individual to serve as a Patient Services Team Lead. This role will be responsible for leading a team of professionals in the Self-Pay Service department, ensuring seamless operations and exceptional customer service.
In this challenging and rewarding position, you will have the opportunity to make a meaningful impact on the lives of patients and families. You will work closely with cross-functional teams to resolve complex issues, develop and implement process improvements, and ensure compliance with regulatory requirements.
About the Role
This is a full-time position based at our Medical Faculty Group location. The successful candidate will be offered a competitive salary range of $55,955 - $78,336 annually, commensurate with experience.
Key Responsibilities
* Lead a team of Patient Services Representatives in providing excellent customer service to patients and families
* Develop and implement process improvements to enhance efficiency and productivity
* Collaborate with cross-functional teams to resolve complex issues and improve patient outcomes
* Ensure compliance with regulatory requirements and internal policies and procedures
* Analyze data and metrics to inform decision-making and drive business growth
Requirements
* 5+ years of experience in healthcare operations or a related field
* Proven track record of leadership and team management
* Excellent communication and interpersonal skills
* Ability to analyze complex data and make informed decisions
* Experience with contact center software and systems preferred
What We Offer
* Competitive salary range of $55,955 - $78,336 annually
* Comprehensive benefits package, including medical, dental, and vision insurance
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
How to Apply
To apply for this exciting opportunity, please submit your resume and cover letter through our online application portal.
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