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Hospitality Service Specialist

2 months ago

Columbia, Missouri, United States The FieldHouse Full time

Location: Columbia, MO

Job Overview:

As a vital member of our team at The FieldHouse, you will be responsible for providing exceptional service to our guests. Your role will encompass the following:

Key Responsibilities:

  • Delivering food and beverages, ensuring accurate order-taking and timely service.
  • Maintaining cleanliness and organization of your work area before, during, and after your shift.
  • Welcoming guests with a friendly demeanor, sharing information about daily specials and promotions.
  • Inputting orders into the Point of Sale system to relay information to the kitchen staff.
  • Confirming order accuracy upon retrieval from the kitchen and serving it to guests.
  • Monitoring guest satisfaction throughout their dining experience.
  • Adhering to all regulations regarding the service of alcoholic beverages.
  • Providing menus and roll-ups promptly to guests upon their arrival.
  • Taking food and drink orders efficiently, ensuring all details are noted.
  • Assisting with food running and maintaining table cleanliness by pre-bussing.
  • Enhancing sales through effective suggestions and product knowledge.
  • Managing cash transactions responsibly and accurately.
  • Creating a welcoming atmosphere that encourages guests to return.

Attributes of an Excellent Server:

  • Genuine and approachable personality.
  • Ability to manage time effectively and handle multiple tasks.
  • Strong knowledge of menu items and beverages.
  • Proactive in promoting The FieldHouse and its offerings.
  • Outgoing and sociable.
  • Team-oriented, assisting colleagues as needed.

Qualifications:

  • High School diploma or equivalent preferred.
  • Must be at least 18 years old.
  • Valid Food Worker Card is required.
  • Previous experience in a serving role is preferred.
  • Effective communication skills in English, both verbal and written.
  • Professional and courteous demeanor is essential.
  • Physical ability to stand, walk, and carry food trays for extended periods.