Imaging Specialist

6 days ago

Washington, Washington, D.C., United States PlanIT Group Full time
Job Title: Imaging Specialist

PlanIT Group is seeking an experienced Imaging Specialist to support our Federal customer in the Washington, DC area. The Imaging Specialist will be a member of the deployment team, responsible for developing and testing desktop and laptop images for our enterprise, consistent with best practices.

Key Responsibilities:
  • Develop and maintain desktop and laptop images for our enterprise, utilizing Microsoft System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT).
  • Participate in maintenance and day-to-day support of our enterprise Microsoft SCCM environment, including deploying, updating, and supporting custom Windows 10 & 11 operating systems (OS) images for desktops and notebooks.
  • Utilize Microsoft SCCM to manage the console and track deployments, ensuring all work is supported by appropriate documentation and resolved/completed within service level agreement (SLA) requirements.
  • Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments, patch management, general troubleshooting, log analysis, upgrade, and recommendations on current infrastructure.
  • Ensure proper solutions and knowledge management best practices are followed and integrate Continual Service Improvement processes to continually refine and improve image management.
  • Coordinate updates to images with help desk support teams and change management organization.
  • Analyze and apply patches, service packs, and infrastructure updates.
  • Manage and coordinate team of Windows and Microsoft SCCM team to aid in support of the projects and current needs of the environment.
  • Troubleshoot and resolve SCCM management point policy issues and package/program deployment failures.
  • Support customer with Mobile Device Management (MDM) practices and supporting toolsets such as AirWatch.
  • Resolve issues for desktop and laptop incidents and requests in a timely manner.
Requirements:
  • Bachelor's degree with 5+ years related experience, master's degree with 3+ years related experience, or high school diploma/equivalent with 9+ years related experience.
  • Ability to obtain/maintain a public trust clearance.
  • Citizenship.
  • Demonstrated knowledge of Microsoft System Center Configuration Manager (SCCM) along with ability to manage the console and track deployments.
  • Ability to adjust schedule to match the customer requirements.
  • Knowledge of Systems Center Operations Manager/System Center Orchestrator.
  • Experience in a Microsoft Active Directory environment, including knowledge of group policy, DNS, DHCP, and VPN technologies.
  • Experience using ServiceNow.
Preferred Qualifications:
  • Minimum 7+ years of experience related in IT with at least 5 years performing end-user platform engineering and management to include development and maintenance of desktop image(s).
  • Experience with deployment using SCCM OSD and supporting task sequencing methods.
  • 5 years' experience administering and using Microsoft SCCM for software and/or Image deployment.
  • Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, Android and iPhone, iPad devices including JAMF and Apple Business Manager (ABM).
  • Extensive experience developing customized Windows OS client images with Microsoft Desktop Deployment Toolkit (DDT) / SCCM OSD. Task Sequences, Microsoft Windows Server Update Services (WSUS), and Group Policies.
  • Experience providing Tier 3 support to desktop support technicians.
  • Experience with remote access using VPNs and/or Citrix, thin clients, BYOD, and VDI infrastructure desired.
  • Experience with BitLocker whole disk encryption.
  • Proven project management experience and demonstrated ability to execute and achieve expected results.
  • Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities and meet deadlines.
Required Certification (at least one):
  • MCSE, MCSA, ASCP or AMCT

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