Automotive Service Advisor

4 weeks ago

Tampa FL USA, United States Ferman Auto Full time
About the Role

Ferman Chevrolet Brandon is seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our guests have a positive experience at our dealership.

Key Responsibilities
  • Provide exceptional customer service and ensure that our guests have a positive experience at our dealership.
  • Consult with guests and service technicians to recommend services needed and discuss any future maintenance, service, or repair.
  • Create service repair orders detailing all work to be performed and provide guests with a complete and accurate estimate of repair.
  • Use phone, text messaging, and email to maintain timely and continuous communication with guests regarding vehicle status, changes, delays, or additional work required and any changes in cost estimate.
  • Advise guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
  • Strictly follow the manufacturer's warranty guidelines and procedures.
  • Track and control all open repair orders written.
  • Manage and oversee the workflow and scheduling with a team of technicians.
  • Schedule maintenance appointments or follow-up service and repairs.
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as guests' vehicles and property.
  • Strive to maintain excellent CSI scores.
Requirements
  • Minimum 2 years of Automotive Service Advisor experience required.
  • Must have the ability to achieve exceptional CSI scores.
  • Bilingual with proficiency in both English and Spanish a plus.
  • The ideal candidate is friendly and presents a positive attitude, is energetic, self-motivated, detail-oriented, has excellent organizational skills, and is able to work with minimal supervision.
  • Excellent verbal and written communication skills.
  • Above-average writing, telephone, and texting skills, and proficient in using computers and tablets.
  • Must be able to explain complex automotive terms and procedures in a manner that's easily understood by the guest.
  • Self-motivated, able to multitask effectively, and work in a fast-paced environment.
  • Understanding of vehicle mechanics and parts is a plus.
  • Good sales skills and ability to work weekends a plus.
  • Must have a valid US government-issued Driver's License, a safe driving record, and eligible to work in the United States.
  • Must be able to pass a pre-employment background screening and drug test.
About Ferman

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM, and Volvo.

Still a family-owned and operated business, we embrace a simple philosophy: Provide a guest-centered automotive experience with a relentless focus on Service, Selection, and Value, assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.

When you become part of the Ferman Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility, and leadership, and a company with a history of strong ties to our local community and charitable partnerships.

Make the decision to work with us, and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.

Ferman Core Values
  • Maintain Ferman Standard of Ethics at all times.
  • Embrace a Winning Team Spirit...Be Positive...Lead by Example.
  • Follow the Golden Rule
  • Do Unto Others As You Would Have Them Do Unto You.
Our Benefits & Perks
  • Ferman is a leader in the automotive industry with benefits and perks like:
  • Competitive salary commensurate with experience.
  • Excellent growth and opportunities for advancement.
  • Modern, state-of-the-art Service facilities.
  • Paid training and education to achieve, and maintain, any job certifications required.
  • 401K with company participation.
  • Competitive Health, Dental, Vision, and Life insurance programs for employees and their families.
  • Short-term & long-term disability insurance available.
  • HSA (health savings account).
  • PTO (paid time off).
  • Employee pricing for new & used vehicles, service, and parts.

  • Automotive Service Advisor

    4 weeks ago

    Tampa, Florida, United States Greenway Automotive Full time

    Job SummaryWe are seeking an experienced Service Advisor to join our team at Greenway Automotive Group in Tampa, FL. As a Service Advisor, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. You will work closely with customers and technicians to identify required maintenance and advise...

  • Veterans Ford

    4 weeks ago

    Tampa, United States Greenway Automotive Group Full time

    Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to cond Service Advisor, Automotive, Service Technician, Customer Service, Customer Experience, Service Manager,...

  • Automotive Service Advisor

    4 weeks ago

    Madison, WI , USA, United States Zimbrick Automotive Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Zimbrick Automotive. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling service appointments, and resolving customer challenges.Key ResponsibilitiesProvide exceptional customer...

  • Service Advisor

    4 weeks ago

    Tate, GA , USA, United States PREMIER AUTOMOTIVE GROUP Full time

    Service Advisor Job SummaryWe are seeking a skilled Service Advisor to join our team at Premier Automotive Group. As a Service Advisor, you will be responsible for overseeing service orders and ensuring customers receive prompt, courteous, and effective service.Key Responsibilities:Provide exceptional customer service and supportManage service orders and...

  • Automotive Service Technician

    4 weeks ago

    Clearwater, FL, USA, United States Sonic Automotive Full time

    Job Title: Automotive Lube TechnicianJob Summary:The Automotive Lube Technician will be responsible for lubricating vehicles in a quick and thorough manner, working closely with the Production Foreman to ensure efficient service delivery.Key Responsibilities:Perform all lubrication services to the highest standard.Conduct thorough checks of customer...

  • Automotive Service Advisor

    4 weeks ago

    Madison, WI , USA, United States Zimbrick Automotive Full time

    Job SummaryAs a Service Advisor at Zimbrick Automotive, you will be responsible for providing exceptional customer service by responding efficiently, accurately, and courteously to all customer transactions. This includes in-person transactions, inbound calls, live chat, and email correspondence. You will also be responsible for scheduling service...

  • Automotive Service Technician

    4 weeks ago

    Tallahassee, FL , USA, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service TechnicianJob Summary: We are seeking a highly skilled Automotive Service Technician to join our team at Hendrick Automotive Group. As an Automotive Service Technician, you will be responsible for performing express lube duties on vehicles, ensuring that all work is completed to the highest standards of quality and safety.Key...

  • Automotive Customer Service Advisor

    7 months ago

    Tampa, United States Auto Plus Pep Boys Full time

    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsi Service Advisor, Customer Service, Automotive, Advisor, Customer Care, Customer Engagement, Retail

  • Automotive Service Advisor

    4 weeks ago

    Tampa, Florida, United States Ferman Motor Car Company, Inc. Full time

    Service Advisor Job DescriptionFerman Mazda Brandon is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our guests have a positive experience from start to finish.Key Responsibilities:Meet and greet guests, delivering a best-in-class service...

  • Service Advisor

    4 weeks ago

    , FL, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Honda Bradenton. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Work closely with customers and technicians to identify and...

  • Automotive Service Advisor

    4 weeks ago

    Snoqualmie Pass, WA , USA, United States Evergreen Ford Lincoln Full time

    Automotive Service Advisor OpportunityWe are seeking experienced Automotive Service Advisors to provide expert advice to customers on service options and associated costs when their vehicles require repair. Our employees enjoy top pay and benefits, continuous paid training, and opportunities for advancement within our organization.Key...

  • Automotive Service Advisor

    1 month ago

    Tampa, Florida, United States Ferman Motor Car Company, Inc. Full time

    Service Advisor Job DescriptionFerman Mazda Brandon is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the satisfaction of our guests.Key Responsibilities:Provide a best-in-class guest service experience from initial contact to delivery of the...

  • Automotive Service Technician

    2 months ago

    Tampa, FL , USA, United States Ford - Lincoln Veteran Careers Program Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Technician to join our team at the Ford-Lincoln Technician Careers Program. As a key member of our team, you will be responsible for performing complex repairs and maintenance on vehicles, ensuring that they are returned to our customers in excellent working condition.Key ResponsibilitiesDiagnose...

  • Automotive Service Advisor

    4 weeks ago

    Greensboro, NC , USA, United States Hudson Automotive Group, Inc Full time

    Job SummaryWe are seeking a skilled Automotive Service Advisor to join our team at Greensboro Nissan, a Hudson Automotive Company. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesGuide customers through the service process, ensuring a seamless and personalized...

  • Digital Service Advisor

    4 weeks ago

    Madison, WI , USA, United States Zimbrick Automotive Full time

    Zimbrick Automotive is seeking a Digital Service Advisor to join our team. As a Digital Service Advisor, you will be the virtual point of contact for our customers, providing exceptional service and customer interaction through an Omni-channel solution.You will assess customer needs, document vehicle concerns, and determine the best servicing solution, all...

  • Automotive Service Advisor

    4 weeks ago

    Johnston, RI , USA, United States Grieco Automotive Group Full time

    Service Advisor Job DescriptionWe are seeking a highly skilled and experienced Service Advisor to join our team at Grieco Honda. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Schedule service appointments and obtain customer and vehicle information prior to...

  • Automotive Repair Specialist

    4 weeks ago

    Miami, FL , USA, United States Murgado Automotive Group Full time

    Automotive Technician Job DescriptionBrickell Honda, a leading Honda dealership in Miami, is seeking a skilled Automotive Technician to join our dynamic service team. As a trusted dealership, we prioritize excellence, offering our clients reliable and professional services while upholding the Honda brand's reputation for quality and performance.Key...

  • Automotive Service Advisor

    4 weeks ago

    Sanford, FL, United States Tuffy Tire and Auto Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team at Tuffy Tire and Auto Service. As a key member of our team, you will be responsible for providing exceptional customer service, identifying customer needs, and promoting our services to drive sales and revenue.ResponsibilitiesMake customer...

  • Automotive Service Advisor

    4 weeks ago

    Birmingham, AL, USA, United States EasyCare (APCO) Full time

    Job Title: Automotive Service AdvisorAt EasyCare (APCO), we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll play a vital role in ensuring our customers receive exceptional service and support.Job Responsibilities:Customer Service: Greet customers promptly and courteously, providing a...

  • Digital Service Advisor

    4 weeks ago

    Madison, WI , USA, United States Zimbrick Automotive Full time

    About the RoleZimbrick Automotive is seeking a highly skilled and customer-focused Digital Service Advisor to join our team. As a Digital Service Advisor, you will be the virtual point of contact for our customers, providing exceptional service and support through various digital channels.Key ResponsibilitiesProvide exceptional customer service and...