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Food and Beverage Operations Manager

2 months ago

Aspen, Colorado, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at Marriott. As a key member of our operations team, you will be responsible for supervising daily Food and Beverage shift operations and ensuring compliance with all Food and Beverage policies, standards, and procedures.

Key Responsibilities
  • Assist in the ordering of Food and Beverage supplies, cleaning supplies, and uniforms.
  • Supervise daily F&B shift operation and monitor compliance with all F&B policies, standards, and procedures.
  • Support and supervise an effective monthly self-inspection program.
  • Operate all department equipment as necessary and report malfunction.
  • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Understand employee positions well enough to perform duties in employees' absence.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Monitor and maintain the productivity level of employees.
  • Verify that all team members/supervisors understand the brand-specific philosophy.
  • Maintain the operating budget and verify that standards and legal obligations are followed.
  • Assist supervisors in understanding team members' ever-changing needs and expectations and how to exceed them.
  • Celebrate and foster decisions that result in successes as well as failures.
  • Communicate areas that need attention to staff and follow up to verify understanding.
  • Coordinate cleaning programs in all F&B areas, identifying trends and making recommendations for improvements.
  • Establish and maintain open, collaborative relationships with employees.
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
  • Follow property-specific second effort and recovery plans.
  • Stay readily available and approachable for all team members.
  • Demonstrate knowledge of the brand-specific service culture.
Providing Exceptional Customer Service
  • Provide services that are above and beyond for customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
  • Take proactive approaches when dealing with guest concerns.
  • Set a positive example for guest relations.
  • Stay readily available and approachable for all guests.
  • Review comment cards and guest satisfaction results with employees.
  • Respond in a timely manner to customer service department requests.
Additional Responsibilities
  • Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Perform hourly job functions if necessary.
  • Extend professionalism and courtesy to team members at all times.
  • Comprehend budgets, operating statements, and payroll progress reports.
  • Perform other duties as assigned to meet business needs.