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Operations Manager

1 month ago

Danbury, Connecticut, United States College Hunks Hauling Junk & Moving Full time
Job Summary

We are seeking a highly motivated and experienced individual to fill our Operations Manager role. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our junk removal and moving services, ensuring that our clients receive exceptional service and that our team is equipped to deliver world-class results.

Key Responsibilities
  • Energize and motivate crews for the day during a morning huddle
  • Ensure the day starts on time and crews are on the road ready and prepared for the day
  • Perform day-to-day management of moving and junk hauling operations, including ensuring crews have correct supplies and paperwork for jobs, coordinating routes, tracking crew, rescheduling appointments, and ensuring jobs are billed accurately
  • Interact with clients in a friendly and professional manner at all times, creating a memorable experience and repeat business
  • Manage staff scheduling using When I work, schedules are posted weekly
  • Boost team member awareness of company mission and vision to be measured by achieving team member goals
  • Run franchise operations to ensure revenue and profitability targets are met
  • Work closely with Franchise Partner to implement and build new systems and processes
  • On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members
Requirements
  • Bachelor's Degree in Business Management preferred or equivalent/relevant on the job experience
  • 3 years' experience managing a service industry operation preferred
  • Confident and proactive communicator; must be able to manage positive relationships with clients and team members
  • Must be extremely reliable, punctual and detail-oriented
  • Must be safety and liability conscious
  • Must be excellent at multi-tasking
  • Strong written, verbal and presentation communication skills
  • Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels
Preferred Experience
  • 2 years' experience managing junk or moving company operating location
What We Offer

We offer a competitive starting salary, opportunity for growth and advancement in a quickly growing franchise, and the opportunity to work in a Fun, Enthusiastic Team environment. Profit-sharing program to be implemented in the near future as the business continues to grow.