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Operations Manager

1 month ago

Danbury, Connecticut, United States College Hunks Hauling Junk & Moving Full time
Job Summary

We are seeking a driven individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world-class customer service and continue to build a strong company culture.

Ideal Candidate
  • The ideal individual for this position would be one who is confident and able to lead a team by energizing and motivating. Someone who is strong both mentally and physically that can consistently address problems in a calm corrective manner and step into jobs to both oversee employees and perform work when necessary.
  • A punctual, reliable, detail-oriented individual who strives for providing a high degree of customer service.
Responsibilities
  • Energize and Motivate crews for the day during a morning huddle.
  • Perform day-to-day management of moving and junk hauling operations, including ensuring crews have correct supplies and paperwork for jobs, coordinating routes, tracking crew, rescheduling appointments, and ensuring jobs are billed accurately.
  • 100% client amazement and loyalty.
  • Interacting with clients in a friendly and professional manner at all times.
  • Creating a memorable experience and repeat business.
  • Business Operations Safety and truck safety.
  • Establish value and price appropriately so the client understands the value they received for the price they were charged.
  • Managing P & L and annual budgets with franchise partner.
  • Utilize systematic hiring and training process.
  • Conduct client estimates for Moving and Junk Removal services as needed.
  • Manage staff scheduling using When I work, schedules are posted weekly.
  • Boost team member awareness of company mission and vision to be measured by achieving team member goals.
  • Run franchise operations to ensure revenue and profitability targets are met.
  • Work closely with Franchise Partner to implement and build new systems and processes.
  • On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
  • Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
  • Attend periodic learning and training events.
  • Produce and review operational reports to make operational decisions.
  • Execute monthly marketing plans.