Senior Operations Manager

4 weeks ago


Danbury, Connecticut, United States Civility Home Care Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Civility Home Care. The ideal candidate will have a proven track record of managing complex operations, leading high-performing teams, and driving business growth.


Key Responsibilities
  • Develop and implement operational strategies to improve efficiency and productivity
  • Lead and manage a team of client services representatives, providing guidance and support to ensure exceptional customer service
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain relationships with clients, caregivers, and other stakeholders to ensure seamless service delivery
  • Monitor and analyze key performance indicators (KPIs) to drive business growth and improve operational efficiency

Requirements
  • 5+ years of experience in operations management, preferably in the healthcare or home care industry
  • Proven track record of leading high-performing teams and driving business growth
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, caregivers, and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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