Senior Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Civility Home Care. The ideal candidate will have a proven track record of managing complex operations, leading high-performing teams, and driving business growth.
Key Responsibilities
- Develop and implement operational strategies to improve efficiency and productivity
- Lead and manage a team of client services representatives, providing guidance and support to ensure exceptional customer service
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain relationships with clients, caregivers, and other stakeholders to ensure seamless service delivery
- Monitor and analyze key performance indicators (KPIs) to drive business growth and improve operational efficiency
Requirements
- 5+ years of experience in operations management, preferably in the healthcare or home care industry
- Proven track record of leading high-performing teams and driving business growth
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, caregivers, and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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