Senior Technical Solutions Engineer

2 days ago


Baton Rouge, Louisiana, United States Sparkhound Full time
Job Summary

This role requires a highly skilled and experienced Tier III Engineer to provide exceptional technical support to our clients in Baton Rouge, LA. The successful candidate will be responsible for delivering high-quality solutions, utilizing their problem-solving skills and customer service expertise.

Responsibilities
  • Technical Support: Provide timely and effective resolution of Tier III technical issues for clients in Baton Rouge, LA.
  • Issue Escalation: Identify and escalate complex technical issues to the relevant teams or stakeholders.
  • Customer Communication: Communicate promptly with clients on the progress of incidents and requests.
  • Documentation: Maintain accurate and detailed records of all incidents and requests in Sparkhound's PSA system.
Requirements
  • Education: Bachelor's degree in IT or a related field, or higher.
  • Experience: 5+ years of professional experience in IT, with a minimum of 3 years in a relevant team setting.
  • Skills: Proficient in network/IT systems and troubleshooting steps, with experience in managing Virtual Data Center environments and network resources.
Preferred Qualifications
  • ITIL Certification
  • Microsoft Certifications
  • Cisco, Palo Alto, Ruckus, or other Network Systems Certifications
  • CompTIA A+ Certification
  • HDI – Desktop Support Technician Certification
Compensation

The estimated annual salary for this role is $85,000 - $110,000, based on industry standards and location.



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