Senior Technical Solutions Engineer
2 days ago
This role requires a highly skilled and experienced Tier III Engineer to provide exceptional technical support to our clients in Baton Rouge, LA. The successful candidate will be responsible for delivering high-quality solutions, utilizing their problem-solving skills and customer service expertise.
Responsibilities- Technical Support: Provide timely and effective resolution of Tier III technical issues for clients in Baton Rouge, LA.
- Issue Escalation: Identify and escalate complex technical issues to the relevant teams or stakeholders.
- Customer Communication: Communicate promptly with clients on the progress of incidents and requests.
- Documentation: Maintain accurate and detailed records of all incidents and requests in Sparkhound's PSA system.
- Education: Bachelor's degree in IT or a related field, or higher.
- Experience: 5+ years of professional experience in IT, with a minimum of 3 years in a relevant team setting.
- Skills: Proficient in network/IT systems and troubleshooting steps, with experience in managing Virtual Data Center environments and network resources.
- ITIL Certification
- Microsoft Certifications
- Cisco, Palo Alto, Ruckus, or other Network Systems Certifications
- CompTIA A+ Certification
- HDI – Desktop Support Technician Certification
The estimated annual salary for this role is $85,000 - $110,000, based on industry standards and location.
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