Client Support Specialist

4 days ago


Long Beach, California, United States American Textile Maintenance Co. Full time

Job Description: Client Support Specialist

Estimated Salary: $19.00-$21.84 per hour

America Textile Maintenance Co. is seeking a highly skilled Client Support Specialist to provide exceptional customer service and support to our clients.

The successful candidate will have excellent communication skills, be able to work independently, and demonstrate personal responsibility and accountability.

Key Responsibilities:

  • Provide customer support and service via telephone and email
  • Document and maintain all client interactions and correspondence
  • Collaborate with other departments to ensure seamless communication and resolve issues
  • Develop and maintain a knowledge base of products and services
  • Log and track daily counts and bills accordingly to ensure accuracy
  • Perform other duties as assigned by management

Requirements:

  • High School diploma or equivalent (preferred) or equivalent combination of education and experience
  • Ability to communicate effectively to a diverse group of people
  • Ability to work independently and oversee work of others
  • Excellent oral and written communication and training delivery skills
  • Knowledge of processing and protocols of the production plant
  • Results-oriented and driven work style
  • Basic understanding of records, inventories, and other routine documentation used in the production plant
  • Good experience and skills in MS office and basic administrative tasks


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