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Patient Experience Ambassador
2 months ago
At Hackensack Meridian Health, we're committed to delivering exceptional patient care and experiences. As a Unit Services Representative, you'll play a vital role in ensuring our patients and their families feel welcome and supported throughout their stay.
Key Responsibilities- Facilitate effective communication between patients, families, and hospital staff to maintain positive relationships and enhance the delivery of healthcare services.
- Provide exceptional customer service by answering phone calls in a courteous and professional manner.
- Maintain supply levels, track equipment, and order replacements in a timely manner to ensure a smooth operation.
- Assist patients and families with non-clinical questions, concerns, and personal needs, such as belongings, delays, and support departments.
- Support the completion of Advance Directives, including documentation, informing physicians, and collaborating with Consumer Affairs.
- Create awareness of patient satisfaction on the unit by accessing and printing unit data, comments, and individual surveys, and managing public displays with this information.
- Orient patients to the unit and room, review the welcome handbook, and provide instructions for the television, telephone, meal ordering, visiting policy, parking, discharge options, and other non-clinical needs.
- Act as a service recovery champion by maintaining materials and tracking requirements.
- High school diploma or equivalent.
- Proficient computer skills.
- Strong organizational skills and attention to detail to facilitate information, multiple tasks, and accurate completion of all required procedures.
- Ability to work every other weekend.
- Ability to work three out of six holidays.
- Ability to work rotating schedules/shifts based on needs.
