Customer Service Representative

5 days ago


Plymouth, Michigan, United States Michigan Educational Credit Union Full time

Job Overview: We are looking for a skilled Customer Service Representative to join our team at Michigan Educational Credit Union. This role is perfect for individuals who enjoy interacting with people, providing solutions, and working in a fast-paced environment.

Key Responsibilities:

  • Respond to member inquiries via phone, email, or in-person, addressing their concerns and resolving issues efficiently.
  • Process transactions, answer questions, and provide information regarding products and services offered by the credit union.
  • Work collaboratively with colleagues to achieve departmental goals and objectives, maintaining a positive and productive work environment.
  • Requirements:
    • High School Diploma or Equivalent required; prior customer service experience is beneficial.
    • Excellent communication and interpersonal skills, with the ability to interact with diverse groups.
    • Demonstrated proficiency in basic computer software applications, including Microsoft Office.
    • Able to work effectively in a team environment, with strong problem-solving and analytical skills.

Compensation and Benefits: Our competitive salary range is $14.50-$18 per hour, with opportunities for advancement and growth within the company. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, paid holidays, vacations, and retirement plans.



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