Member Service Representative

2 weeks ago


Ridgefield, Washington, United States iQ Credit Union Full time
Job Title: Member Advisor I

At iQ Credit Union, we're seeking a highly skilled and motivated Member Advisor I to join our exceptional team. As a key member of our branch team, you will provide exceptional service to our members, ensuring their financial wellbeing and satisfaction.

Key Responsibilities:

  • Maintain a deep understanding of Credit Union services and products to educate members and provide personalized recommendations.
  • Open new accounts, establish lending relationships, and identify opportunities to optimize members' credit union experience.
  • Act as a resource to members, addressing their questions and concerns in a prompt and efficient manner.
  • Meet specific performance objectives in member service and operations, including cross-selling Credit Union services and meeting sales goals.
  • Assist members with account inquiries, research, and corrections, ensuring accuracy and timeliness.
  • Provide exceptional customer service, handling direct, phone, or written inquiries and requests from members or staff.
  • Participate in branch activities, sales meetings, and coaching sessions to achieve service and sales goals.
  • Support the service and sales environment within the branch, adhering to our Vision, Mission, and Operating Principles.

Requirements:

  • One to three years of similar or related experience.
  • A high school education or GED.

What We Offer:

  • A total compensation package, including healthcare coverage, retirement matching, and paid time off.
  • A positive work environment that empowers growth and development.
  • The opportunity to work with a top-ranked credit union in the Pacific Northwest.


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