Client Support Specialist

1 month ago

Finksburg, Maryland, United States Waste Connections Full time

Waste Connections is seeking a dynamic Customer Service Representative to enhance our thriving team.

COMPENSATION:
$18.50 per hour.

Retention Bonus of $2000, along with monthly incentive bonuses.

This is a hybrid role, allowing for 2 days of remote work following the training period.

REASONS TO CONSIDER THIS OPPORTUNITY:

  • CULTURE: We foster a positive work environment where empowered and self-motivated individuals recognize the significance of their contributions.
  • INTEGRITY: We define integrity as making commitments and following through on them. We uphold our promises to both customers and employees.
KEY RESPONSIBILITIES:

• Collaborate with various departments to address customer issues and demonstrate proficiency in our proprietary operational systems.

• Conduct customer interviews and accurately input information into our systems for service requests, including installations, service activations, and changes.

• Complete contract documentation, assess service charges, collect deposits, and manage address changes and service discontinuations.

• Provide exceptional service to customers, fostering positive relationships and resolving inquiries or complaints effectively.

• Operate in a fast-paced, cooperative environment with a high volume of calls, while also promoting additional services.

• Typical work hours are Monday through Friday, with occasional Saturday shifts as required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The role is primarily office-based, featuring clean, well-ventilated, and well-lit areas. Customer Service Representatives have designated workstations equipped with necessary tools including a telephone, headset, and computer.

• The call center environment may be noisy, and the work can be repetitive and demanding, with limited breaks between calls, all while maintaining high service standards. Some calls are monitored to ensure quality.

• Prolonged periods of sitting, typing, or using a computer are common.

MINIMUM QUALIFICATIONS:

• A minimum of 2 years of experience in phone-based customer service is preferred.

• Proficiency in reading, writing, understanding, and communicating in English is required.

• Familiarity with MS Word, Excel, and email applications is preferred. Typing and 10-key skills are essential.

• A High School Diploma or GED is mandatory.

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long-term and short-term disability, life insurance, 401K retirement plans, and numerous opportunities for professional growth.

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