Care Coordinator for Home Care Services

2 days ago


Novi, Michigan, United States Right At Home Full time
About the Role

We are seeking a highly skilled Care Coordinator to join our team at Right at Home. As a Care Coordinator, you will play a vital role in creating extraordinary client and family experiences by managing "best in home care" care plans.

Key Responsibilities
  • Care Coordination: Develop and maintain client care plans, client and caregiver scheduling, and communicate with clients, families, care partners, and referral sources.
  • Caregiver Support: Collaborate with caregivers and support staff to develop comprehensive care plans for clients, serving as a mentor and supporting their care delivery.
  • Service Coordination: Coordinate services, treatments, and referrals based on prescribed care plans, ensuring continuity of care and interfacing with clients and families to ensure safe, appropriate, and meaningful care is being provided.
  • Client Follow-up: Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.
Communication and Documentation
  • Record Keeping: Maintain accurate and up-to-date records of client information, shifts, and care plans in Clear Care or on paper.
  • Communication: Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
  • Information Provision: Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
  • Recruitment Support: Assist with recruiting, interviewing, and orientations/onboarding as assigned.
Problem Solving
  • Scheduling Management: Address scheduling conflicts, cancellations, and rescheduling requests promptly and efficiently.
  • Issue Resolution: Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
  • Team Support: Maintain a calm, positive demeanor at all times and be able to effectively multitask in a high-functioning office environment.
Requirements
  • Education: High school diploma or equivalent, Associates or Bachelors degree preferred.
  • Experience: Previous experience in home care administration, appointment scheduling, or care coordination is preferred.
  • Skills: Familiarity with home care terminology and procedures, proficiency in using Google Workspace applications, excellent organizational and time management skills, strong communication and interpersonal skills, attention to detail and accuracy in managing client records and scheduling information, empathy and compassion in dealing with clients and their families during challenging times, and ability to work independently and as part of a team in a fast-paced home care environment.

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