Guest Services Director

4 weeks ago

Cincinnati, Ohio, United States Spooky Nook Sports Full time
Job Description

The Guest Services Manager is responsible for overseeing the daily operations of all Guest Services areas. This position requires paramount managerial skills, customer service skills, and organizational skills. The Guest Services Manager must create an atmosphere of professionalism while ensuring a warm and welcoming environment for staff and guests.

Key Responsibilities
  • Greets all guests entering the facility or contacting the company via phone
  • Ensures customer service standards exceed expectations and communicates these expectations to team members
  • Completes operating budget for Guest Services and maintains accountability for the budget
  • Continually improves the customer service experience by developing and using data-driven metrics
  • Effectively enforces all Complex policies and answers questions to those policies in a knowledgeable and helpful manner
  • Point of contact for all escalated customer service issues and resolves those issues in a kind, efficient, reliable, and helpful manner
  • Ensures parking passes for the Complex are inventoried and distributed to all necessary parties and maintains the proper count of paid versus non-paid traffic on paid parking days
  • Creates and implements opening/closing procedures
  • Recruits, interviews, hires, and trains all Guest Service team members
  • Develops a full-time team of guest service leads and evaluates their performance consistent with Company standards
  • Ensures Guest Services team is informed of all activities in the facility and can answer guest questions
  • Provides support to event organizers and ensures Guest Services team is informed of event detail information
  • Creates team member schedules to ensure coverage needs are met while also meeting budgeted expense figures
  • Checks timesheets for accuracy and submits for payroll processing
  • Represents the Guest Services function in operational meetings, providing feedback on operational opportunities for improvement
  • Processes payments for internal programming registrations, membership dues, and daily fees
  • Remains calm during member/participant interactions involving urgent or stressful matters
  • Creates, implements, and holds staff accountable to all cash handling policies and procedures
  • Schedules facility usage for members and guests
  • Manages the Lost & Found process and ensures that items are stored securely
  • Orders and maintains inventory for department office supplies
  • Other duties as needed or assigned
Requirements
  • Minimum of 4 years in a customer service role
  • Minimum of 2 years of supervisory experience
  • 18 years of age or older
  • Dependable transportation to and from work
  • Language skills: Fluent knowledge of the English language, including the ability to read and interpret written information and speak and understand verbal communication
  • Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
  • Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed
  • Authorized to work in the United States
Preferred Qualifications
  • Highly dependable with a history of consistent attendance and punctuality
  • Guest-focused/service-oriented; ability to see the big picture and impact on the Company. Supports the Company mission as serves as an advocate for its products and services
  • Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
  • Self-starting and motivated with the ability to work independently and take initiative
  • Ability to multi-task and balance multiple projects/duties at once
  • Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
  • Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
  • Ability to remain calm in tense or stressful situations
  • Integrity to safeguard confidential information
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
  • Experience communicating with individuals of diverse demographics
  • Initiative to work efficiently with minimal supervision
Working Conditions
  • Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds
  • Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing, and smelling
  • Lifting requirements: The team member will occasionally be required to lift, push, pull, lower, and/or move up to 40 lbs occasionally
  • Noise Level: The noise level in this environment is typically variable
  • Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays

  • Ramp Captain

    4 weeks ago

    Cincinnati, Ohio, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Valet Supervisor

    1 month ago

    Cincinnati, Ohio, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations.This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall...

  • Valet Parking Attendant

    1 month ago

    Cincinnati, Ohio, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services at America's finest hotels, including the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, and Hyatt.Our...

  • Valet Parking Attendant

    1 month ago

    Cincinnati, Ohio, United States Evolution Parking & Guest Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional guest service to our clients by providing a safe and efficient parking experience.Key ResponsibilitiesAssist arriving and departing guests by opening...

  • Guest Service Representative

    1 month ago

    Cincinnati, Ohio, United States Target Full time

    Be a Part of Something GreatAt Target, we're committed to creating a welcoming experience for every guest. As a Guest Advocate, you'll play a key role in making that happen.Your Key Responsibilities:Create a warm and inviting atmosphere for our guestsEngage with guests in a friendly and genuine way, building connections and making their shopping experience...

  • Guest Services Associate

    4 weeks ago

    Cincinnati, Ohio, United States Envision Cinemas Blue Ash Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Associate to join our team at Envision Cinemas Blue Ash. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences, ensuring seamless operations, and upholding our company's high standards of service and cleanliness.Key...

  • Director of Rooms Operations

    1 month ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Director of Rooms Job DescriptionAs a key member of the AccorHotel team, the Director of Rooms is responsible for leading the Rooms Division to deliver exceptional guest experiences and drive business results.Key Responsibilities:Oversee all front office operations, including front desk, concierge, bell/valet, and housekeeping teams.Ensure the quality and...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Director of Operations Job DescriptionCompany DescriptionAt AccorHotel, we're passionate about delivering exceptional customer experiences. As a Director of Operations, you'll play a key role in leading our hotel's operations, ensuring seamless guest experiences, and driving business growth.Key Responsibilities:Operations Management: Oversee the day-to-day...

  • Food and Beverage Director

    4 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Job DescriptionJob Title: Food and Beverage DirectorJob Summary: We are seeking a highly skilled and experienced Food and Beverage Director to lead our culinary team at AccorHotel. The ideal candidate will have a proven track record of success in managing high-volume restaurants and a passion for delivering exceptional guest experiences.Key...

  • Food and Beverage Director

    4 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Job Title: Food and Beverage DirectorAccorHotel is seeking a highly skilled and experienced Food and Beverage Director to lead our restaurant operations. The ideal candidate will have a proven track record of success in managing high-volume, high-quality restaurants and a passion for delivering exceptional guest experiences.Key Responsibilities:Develop and...

  • Program Director

    1 month ago

    Cincinnati, Ohio, United States Butterfly Support Services Full time

    Job Title: Program DirectorButterfly Support Services is seeking a highly skilled and experienced Program Director to lead our mental health services team. As a key member of our leadership team, you will be responsible for overseeing the overall direction, coordination, and evaluation of our staff.Key Responsibilities:Supervise and manage a team of mental...

  • Social Services Director

    1 month ago

    Cincinnati, Ohio, United States Clifton Healthcare Center Full time

    Director of Social ServicesClifton Healthcare Center is seeking a Director of Social Services who can lead our team in providing exceptional psychosocial care to our residents. As a licensed social worker, you will be responsible for developing and maintaining a good working rapport with other direct caregivers to ensure the residents' psychosocial...

  • Guest Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Target Full time

    Key Responsibilities:Provide exceptional guest experiences by delivering authentic and personalized service.Engage with guests through friendly conversation and proactive assistance throughout each transaction.Offer support to guests using self-checkout and provide assistance as needed.Efficiently scan and bag all guest items.About the Role:This position is...

  • Social Services Director

    1 month ago

    Cincinnati, Ohio, United States Seasons Retirement Community Full time

    Job Title: Social Services DirectorSeasons Retirement Community is seeking a highly skilled and compassionate Social Services Director to join our team. As a key member of our leadership team, you will be responsible for guiding community staff in matters of residency advocacy, protection, and promotion of resident rights.Key Responsibilities:Apply...

  • Social Services Director

    4 weeks ago

    Cincinnati, Ohio, United States A-Line Staffing Solutions Full time

    Job Title: Director of Social ServicesJob Summary:A-Line Staffing Solutions is seeking a highly skilled Director of Social Services to join our team. The successful candidate will be responsible for leading our social services department and providing exceptional care to our patients and their families.Key Responsibilities:- Develop and maintain a...

  • Strategic Sales Director

    4 weeks ago

    Cincinnati, Ohio, United States SBM Management Services Full time

    Job Title: Strategic Sales DirectorSBM Management Services is seeking a highly skilled Strategic Sales Director to lead our business development efforts. As a key member of our leadership team, you will be responsible for driving revenue growth, expanding our client base, and positioning our company as a leader in the industry.Responsibilities:Develop and...

  • Executive Director of Housing Operations

    2 weeks ago

    Cincinnati, Ohio, United States Episcopal Retirement Services Full time

    Director of Operations - Affordable LivingAt Episcopal Retirement Services, we're driven by a passion for creating a culture of care and excellence. As the Director of Operations, you'll play a crucial role in overseeing our Affordable Living (AL) housing operations, ensuring compliance with HUD, LIHTC, FHLB, HOME, RD, and other occupancy and fair housing...

  • Hotel Operations Director

    4 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Hotel Operations DirectorWe are seeking a highly skilled Hotel Operations Director to lead our hotel rooms and services team. As a key member of our hotel management team, you will be responsible for planning and managing the day-to-day operations of the hotel rooms and related areas to achieve customer satisfaction and quality service while...

  • Clinical Department Director

    4 weeks ago

    Cincinnati, Ohio, United States Longterm Health Management Services Full time

    Director of Nursing OpportunityWe are seeking a highly skilled and experienced Director of Nursing to lead our Clinical Department at Longterm Health Management Services. As a key member of our team, you will be responsible for ensuring our residents receive the highest standard of care by instilling a positive and inclusive facility culture, setting and...

  • Director of Nursing Leadership Position

    4 weeks ago

    Cincinnati, Ohio, United States Trilogy Health Services Full time

    Lead Nursing Services with Compassion and VisionTrilogy Health Services seeks a dedicated Director of Nursing to lead our Nursing Services Department in accordance with current federal, state, and local standard guidelines. As a key member of our team, you will coordinate nursing services and other resident services to ensure we provide world-class care.Key...