Director of Rooms Operations
1 month ago
As a key member of the AccorHotel team, the Director of Rooms is responsible for leading the Rooms Division to deliver exceptional guest experiences and drive business results.
Key Responsibilities:- Oversee all front office operations, including front desk, concierge, bell/valet, and housekeeping teams.
- Ensure the quality and productivity of housekeeping functions, guaranteeing the cleanliness of all guest areas and high levels of personal service.
- Maintain the excellence of all areas throughout the hotel, including public spaces and guest rooms.
- Drive constant improvement in guest experience satisfaction metrics and year-over-year improvement in teammate satisfaction scores.
- Control payroll and direct expenses in line with the budget and varying levels of business, utilizing corporate-wide technology and other systems.
- Participate in weekly forecasting and scheduling activities, ensuring optimal resource allocation.
- Contribute to the development of the annual hotel budget, providing insights and recommendations.
- Prepare and implement action plans as directed by management, addressing operational challenges and opportunities.
- Conduct daily reviews of operating outcomes, taking corrective action as needed to maintain high standards.
- Maintain high visibility with associates and guests, fostering a positive and inclusive work environment.
- Experience in forecasting, scheduling, and analysis of operating results is preferred.
- Proficiency in the use of a computer, including Microsoft Office Suite, is necessary.
- Excellent verbal and written communication skills are required, with the ability to nurture managers-in-training.
- Strong leadership skills and the ability to motivate and develop teams are essential.
- Attention to detail and organizational skills are necessary to manage multiple priorities and deadlines.
- Ability to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Highly service-oriented, with a focus on delivering exceptional guest experiences.
- Bachelor's degree or foreign equivalency is required.
- Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
No remote work arrangements are available for this position.
This is a full-time employment opportunity.
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