Director of Rooms Operations

1 month ago


Cincinnati, Ohio, United States AccorHotel Full time
Director of Rooms Job Description

As a key member of the AccorHotel team, the Director of Rooms is responsible for leading the Rooms Division to deliver exceptional guest experiences and drive business results.

Key Responsibilities:
  • Oversee all front office operations, including front desk, concierge, bell/valet, and housekeeping teams.
  • Ensure the quality and productivity of housekeeping functions, guaranteeing the cleanliness of all guest areas and high levels of personal service.
  • Maintain the excellence of all areas throughout the hotel, including public spaces and guest rooms.
  • Drive constant improvement in guest experience satisfaction metrics and year-over-year improvement in teammate satisfaction scores.
  • Control payroll and direct expenses in line with the budget and varying levels of business, utilizing corporate-wide technology and other systems.
  • Participate in weekly forecasting and scheduling activities, ensuring optimal resource allocation.
  • Contribute to the development of the annual hotel budget, providing insights and recommendations.
  • Prepare and implement action plans as directed by management, addressing operational challenges and opportunities.
  • Conduct daily reviews of operating outcomes, taking corrective action as needed to maintain high standards.
  • Maintain high visibility with associates and guests, fostering a positive and inclusive work environment.
Requirements:
  • Experience in forecasting, scheduling, and analysis of operating results is preferred.
  • Proficiency in the use of a computer, including Microsoft Office Suite, is necessary.
  • Excellent verbal and written communication skills are required, with the ability to nurture managers-in-training.
  • Strong leadership skills and the ability to motivate and develop teams are essential.
  • Attention to detail and organizational skills are necessary to manage multiple priorities and deadlines.
  • Ability to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
  • Highly service-oriented, with a focus on delivering exceptional guest experiences.
Education and Experience:
  • Bachelor's degree or foreign equivalency is required.
  • Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
Work Arrangements:

No remote work arrangements are available for this position.

This is a full-time employment opportunity.



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