Hotel Operations Director

3 weeks ago


Cincinnati, Ohio, United States AccorHotel Full time

Hotel Operations Director

We are seeking a highly skilled Hotel Operations Director to lead our hotel rooms and services team. As a key member of our hotel management team, you will be responsible for planning and managing the day-to-day operations of the hotel rooms and related areas to achieve customer satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities:

  • Plan and manage the hotel rooms and related areas to achieve customer satisfaction and quality service
  • Develop and recommend the department's annual budget, business plan, forecasts, and objectives to meet/exceed management expectations
  • Manage the human resources in the department to attract, retain, and motivate employees
  • Implement company programs and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Requirements:

  • Excellent communication and leadership skills
  • Ability to make decisions with only general policies and procedures available for guidance
  • Supervisory/management skills
  • Ability to negotiate, convince, sell, and influence professionals and/or hotel guests

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Accommodations:

  • Accommodations will be provided for all corporate training, off-site meetings, etc.

Equal Opportunity Employer:

  • We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


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