Valet Supervisor

2 days ago

Cincinnati, Ohio, United States Evolution Parking & Guest Services Full time
Job Summary

The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations.

This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Key Responsibilities:

  • Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
  • Greet guests in a professional and friendly demeanor upon arrival and departure.
  • Ensure valet attendants provide the highest level of customer service.
  • Provide strong leadership and lead by example to enhance the team's performance.
  • Monitor and maintain efficient traffic flow throughout the valet staging area.
  • Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
  • Retrieve and park vehicles in designated areas cautiously.
  • Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
  • Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
  • Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
  • Adhere to site specific safety and security procedures.
  • Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
  • Ensure all keys are properly stowed in the key box.
  • Participate in Crescendo Academy and Crescendo Leadership developmental Programs.
  • Other duties as assigned.

Requirements:

  • Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.

Preferred Qualifications:

  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.

Benefits:

  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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