Digital Banking Specialist

4 days ago


Louisville, Kentucky, United States Stock Yards Bank & Trust Full time
Job Title: Digital Banking Specialist

As a Digital Banking Specialist at Stock Yards Bank & Trust, you will play a crucial role in delivering exceptional customer experiences through online banking channels. Your primary responsibilities will include reviewing online applications, communicating with customers to obtain additional information, and creating a positive and memorable experience for every customer interaction.

Key Responsibilities:
  • Create a positive customer experience through every interaction, whether via telephone, email, or website contact.
  • Set up digital banking accounts for retail and small business customers, ensuring they have the necessary tools to use digital banking effectively.
  • Work reports associated with consumer and small business digital banking, providing accurate and timely information.
  • Review digital banking set-ups as required, ensuring compliance with bank policies and procedures.
  • Perform maintenance on existing digital banking accounts as needed, ensuring seamless customer experiences.
  • Assist the customer care team with escalated calls concerning digital banking issues, providing expert support and guidance.
  • Exercise self-accountability and support a team environment, demonstrating a commitment to excellence in all aspects of your work.
  • Review and manage new digital banking enrollments, ensuring a smooth onboarding process for customers.
  • Support the opening of new accounts through online channels, providing a seamless experience for customers.
  • Assist with training new hires and existing team members as needed, sharing your expertise and knowledge to ensure team success.
Requirements:
  • High School Diploma or GED Equivalent.
  • 1-2 years of banking experience.
  • 1-2 years of internet banking experience.
  • Technical aptitude with the ability to troubleshoot and assist customers in solving technical issues.
  • Ability to recognize and recommend improvements to online banking processes and support.
  • Excellent communication skills, both verbal and written.
  • Professional appearance and demeanor.
  • Good phone voice.
Benefits:
  • 401(k) with a company match of up to 6%.
  • ESOP employer match.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Cancer/Disease insurance.
  • Accident insurance.
  • Flexible Spending Accounts.
  • Health Savings Accounts.
  • Bank-paid Life/AD&D insurance.
  • Voluntary Life/AD&D insurance.
  • Bank-paid Short-Term and Long-Term Disability insurance.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
Physical Requirements:

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

Stock Yards Bank & Trust is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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