Digital Banking Specialist

4 days ago


Louisville, Kentucky, United States L&N Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Digital Banking Specialist to join our team at L&N Federal Credit Union. As a key member of our digital banking team, you will be responsible for assisting in the development, management, training, and education of all digital banking products and services.

Key Responsibilities
  1. Assist with digital banking projects and initiatives to enhance products and services and increase customer engagement.
  2. Assume a lead role for testing new features and functionality while engaging with third-parties to deliver on design and service expectations.
  3. Research and resolve complex problems regarding service activities and operational issues specific to digital banking solutions.
  4. Provide technical support to members and staff and perform data entry into Help Desk software.
  5. Conduct research and maintain a good working knowledge of the industry, technology, regulations, security best practices, and the local competitive market.
  6. Develop and document procedures, controls, and training for teams that support customer interactions via digital channels.
  7. Analyze data and assist in detecting possible fraud and react accordingly. Assist in data gathering and other tasks related to annual NCUA examinations.
  8. Represent the credit union to the member in a courteous, friendly, and professional manner. Have a working knowledge of the services offered by the credit union. Understand, promote, and adhere to the policies of the credit union. Practice confidentiality as indicated in employee matters and credit union operations.
  9. Cooperate and work together as a team with co-workers, maintain a neat work area, and perform other related duties as assigned by management. Treat other employees with respect. Contribute and maintain a positive working atmosphere and team environment.
  10. Be proficient in Microsoft Office Word, Excel, and PowerPoint.
Qualifications and Certifications
  • 3 to 5 years of similar or related experience.
  • Strong project coordination experience.
  • Bachelor's Degree in a related field preferred.


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