Technology Relationship Manager

4 weeks ago

Charlotte, North Carolina, United States Smith Seckman Reid Full time

A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges.

SSR supports the health, well-being, and personal growth of its employees through various competitive benefits and programs available.

The company offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs.

An annual bonus may be paid to eligible employees based upon organizational and individual performance.

SSR is a 2019 A/E/C Building a Better World Award Winner which recognizes our commitment to community outreach and improvement.

Looking for a Technology Client Relationship Manager I/Project Manager I

The Technology Client Relationship Manager I holds responsibility for the overall relationship with identified clients and successful delivery of client's projects.

The CRM I manages key projects independently but may require additional Project Managers to effectively complete projects.

Responsible for Total Project Success on assigned projects for all results related to people, product, and profit.

Acquires work by consistently demonstrating an ability to execute and deliver high-quality projects for existing clients and introducing new clients to the firm's offerings.

Involved in the industry and community, providing a presence for the organization by membership on boards and professional organizations and published writing.

Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client's organization

Works with leadership to establish long term strategies for building and growing client relationships

Aligns SSR services with the needs of the client, identifies the client's future needs, and determines where SSR can intersect with new services and support

Builds, develops, and grows strategic business relationships vital to the success of projects and long term engagements

Updates leads and records business development activities in the CRM database

Assists or leads resolution of project and client relationship issues

Understands client's strategic goals and standards and assures all projects are delivered in accordance with those goals and standards

Provides leadership and mentoring to Project Managers assigned to their projects

Oversees the activities of the project team to achieve Total Project Success

Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients

Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff

Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes

Responsible for projecting monthly revenue expectations for projects

Responsible for working with clients and Project Managers to collect accounts receivables in accordance with service line AR goals

Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity

An expert in the discipline(s) of his/her expertise with a minimum of 10 years applicable project/client management experience

Technical or Bachelor's degree in one of the major technical disciplines practiced by the firm OR applicable experience

Experience with Federal Projects

Must have RCDD & Security clearance credentials

Demonstrated, consistent ability in managing projects from small to large scope and complexity

Thorough knowledge of Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook)

Thorough knowledge of all project financial activities (i.e., Knowledge of project approach and system design

Knowledge of current industry trends, products, and their application to market sectors

EOE including Disability/Veteran

Our mission is to make a positive difference for our clients, colleagues, and communities.

Recruiters or staffing agencies:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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