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Airport Guest Service Ambassador

1 month ago

Nashville, Tennessee, United States Nashville International Airport Full time

Nashville International Airport Job Opportunity

Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for providing exceptional guest experiences?

We are seeking a highly motivated and detail-oriented Airport Guest Service Ambassador to join our team at Nashville International Airport. As a key member of our customer service team, you will be responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy.

Job Summary:

The Airport Guest Service Ambassador is responsible for providing information about the airport, the Nashville community, and various entertainment activities available to visitors. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.

Essential Job Duties:

  • Counsels ground transportation operators on the proper rules of operation.
  • Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
  • Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
  • Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
  • Controls the flow and parking of commercial vehicles on the ground transportation level.
  • Enforces airports commercial ground transportation policy.
  • Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
  • Maintains daily event log to document discrepancies.
  • Takes administrative action against a driver/company in the absence of supervisory personnel.
  • Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
  • Maintains regular and on-time attendance.
  • Follows all safety regulations.
  • Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
  • Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

  • Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
  • Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
  • Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
  • Receiving Direction: Skill in receiving and following written and oral direction.
  • Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
  • Written Comprehension: Ability to read and understand information and ideas presented in writing.
  • Attention to Detail: Is careful about detail and thorough in completing work tasks.
  • Disability Awareness: Attends to the special needs of customers with disabilities.
  • Service Orientation: Actively looks for ways to help people.
  • Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications:

  • High School Diploma or equivalent.
  • 2 years of customer service experience.

Salary Range: $36,354 - $49,165

Benefits: We offer a comprehensive benefits package, including deferred compensation plans, educational assistance, health, dental, vision, life, and disability insurance, health screenings, paid holidays, annual, bereavement, and military leave.

Location: Nashville International Airport

Job Type: Full-time

Work Schedule: Sun & Mon 2:30pm - 11:00pm, Thurs - Sat 8:00am - 4:30pm, OFF - Tues & Wed