Technical Support Specialist
5 days ago
We are a technology services and consulting company that has been involved in a vast number of diverse projects since 2004. Our primary focus is on I.T. services for businesses and non-profits that view technology as critical to their success.
Job DescriptionThis role supplies our Tier 1 team with the support they need to ensure we provide excellent customer service to our customers. A successful candidate will fully understand all our processes, procedures, and tools. They will be responsible for troubleshooting network issues (DNS, DHCP, NAT, and Firewall Rules), providing insight and knowledge into new projects by working with the sales team, and assisting the Tier 1 team with any priority escalations and coaching them on issues.
The ideal candidate will have strong problem-solving and troubleshooting skills, be able to explain complicated items in a simple way, and have strong competency in Network Domains, Active Directory, and Security Software. Additionally, they should have working knowledge of Wireless Technologies and be capable of troubleshooting network issues.
Responsibilities:
- Troubleshoot network issues (DNS, DHCP, NAT, and Firewall Rules)
- Provide insight and knowledge into new projects by working with the sales team
- Assist the Tier 1 team with any priority escalations and coach them on issues
- Work directly with clients to find ways that technology or changes in business processes could assist in their issue
- Provide recommendations for hardware/software/networking changes and work with the client to make the transition seamless for their staff
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