Sales and Service Representative

2 weeks ago

Spring Hills, Texas, United States AlphaGraphics - US651 Full time
Job Overview

AlphaGraphics - US651 is a prominent provider of printing and marketing solutions, dedicated to offering outstanding quality and customer satisfaction to businesses.

We pride ourselves on our innovative offerings, strong community involvement, and a collaborative work atmosphere. If you are enthusiastic about customer service and sales, and seek a role where you can make a meaningful contribution, we invite you to consider joining our team.

We are in search of a dynamic and adaptable individual to take on the role of Customer Service & Inside Sales Representative (CSR/ISR).

This multifaceted position merges the duties of customer service and inside sales, enabling you to interact with clients at various stages of their experience.

Your responsibilities will include delivering exceptional service, generating leads, closing sales, and contributing to the growth of our organization.


Key Responsibilities:

Customer Service (CSR):
  • Act as the main point of contact for clients, addressing inquiries and providing outstanding service through various communication channels.
  • Process orders, manage client accounts, and ensure precise data entry into our CRM system.
  • Collaborate with production and sales teams to guarantee timely and accurate order fulfillment.
  • Resolve client issues and complaints with a focus on satisfaction and retention.
  • Provide product information, recommendations, and support to clients throughout their purchasing journey.
  • Maintain comprehensive and up-to-date client records.

Inside Sales (ISR):
  • Proactively reach out to potential clients to generate leads and identify new sales opportunities.
  • Conduct follow-up communications to nurture leads and convert them into sales.
  • Understand client needs and offer tailored solutions to meet their requirements.
  • Develop and sustain strong relationships with existing clients, identifying opportunities for upselling and cross-selling.
  • Collaborate with the marketing team to support lead generation initiatives and sales campaigns.
  • Meet or exceed monthly and quarterly sales targets.

Qualifications:
  • Proven experience in customer service and/or sales, ideally within the printing, marketing, or a related industry.
  • Excellent communication skills, with the ability to build strong relationships with clients and colleagues.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
  • Self-motivated and driven, with a passion for achieving sales targets and providing exceptional service.
  • Proficiency in CRM software, Microsoft Office, and other relevant tools.
  • High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.

What We Offer:
  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional development and career advancement within the company.
  • A supportive and collaborative work environment that values your contributions.
  • The opportunity to be part of a growing company with a strong community focus.

AlphaGraphics - US651 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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