Customer Service Representative

5 days ago


West Palm Beach, Florida, United States WS Audiology Americas Full time
Unlock Human Potential with WSAudiology Americas

WS Audiology Americas is a global leader in the hearing aid industry, dedicated to bringing back hearing for millions of people worldwide. As a Customer Service Representative, you will be part of a team that strives to provide exceptional care and support to individuals seeking hearing solutions.

As a key member of our team, you will be responsible for:

Key Responsibilities:
  • Providing timely and efficient responses to client inquiries, utilizing your sales skills to convert calls into qualified appointments.
  • Maintaining a positive and friendly demeanor while delivering exceptional customer service.
  • Staying up-to-date on marketing campaigns and utilizing CRM information to recognize opportunities for Hearing Aid Evaluations and Product Discussions.
  • Overcoming objections and scheduling revenue-generating appointments during every opportunity phone call.
  • Handling client SMS and email responses, outbound call queues, and website chat as assigned.
Requirements:
  • Previous customer service experience with a consistent positive and enthusiastic demeanor.
  • The ability to work quickly, efficiently, and independently.
  • Clear communication skills, both verbally and in writing.
  • A willingness to learn new computer programs and processes.
  • Ability to work within specified business rules, phone call scripting, and performance standards.
Benefits:
  • A comprehensive benefits package, including paid holidays and PTO policy.
  • A 401(k) matching program and tuition reimbursement.
  • An Employee, Family, and Friends Hearing Aid Discount Program.
  • Relocation assistance and service days.

Pays: $18-$20 USD per hour + potential monthly performance-based bonuses

**Must be bilingual Spanish***
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law



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