National Field Support Specialist

10 hours ago


Belleair Shores, Florida, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team in Clearwater, FL. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in troubleshooting and resolving internet, video, and telephone issues for customers
  • Use technical and interpersonal skills to interface directly with customers to resolve their issues
  • Work in a 24/7 call center environment with a variety of integrated functions
  • Collaborate with a dynamic team to optimize network performance and reliability
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
What We Offer
  • Competitive pay and benefits package
  • Opportunities for growth and career progression
  • Dynamic work environment with a strong sense of community
  • Comprehensive training and development programs


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