Physical Therapy Director

5 days ago

Warwick, Rhode Island, United States Concentra Full time
Job Summary

Concentra is seeking a highly skilled and experienced Physical Therapy Director to lead our occupational healthcare team. As a key member of our leadership team, you will be responsible for providing exceptional patient care, supervising clinical staff, and driving business outcomes.

Key Responsibilities
  • Provide direct patient care and lead by example, creating an exceptional patient experience.
  • Manage key clinical center metrics, including quality outcomes and holds therapists accountable.
  • Consistently demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit.
  • Manage clinical workflows to optimize patient capture, processing of referrals, and scheduling.
  • Execute therapy plans for each patient, focusing on early intervention and same-day evaluation.
  • Create a professional and collaborative working environment that promotes teamwork, quality, and patient safety.
  • Work with the DTO to identify clinical improvement opportunities.
  • Foster relationships with employers, referral sources, and payer groups through routine communications and engagement opportunities.
  • Masters the use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
  • Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
  • Drive patient and client experience and satisfaction metrics.
  • Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensure the ongoing development and growth of the center's business.
  • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours.
  • Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
  • Promote, cultivate, and exemplify Orange Book values for all center colleagues.
  • Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
  • Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
  • Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
  • Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
  • Promote center initiatives and work flows that are consistent with those in other centers.
  • Possesses financial awareness and provides input to center budget and key business metrics.
Requirements
  • Bachelor's of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
  • Must meet licensure requirements of jurisdiction.
  • Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting.
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
  • Demonstrated outstanding dedication to Concentra's philosophy of therapy in occupational medicine.
  • Demonstrated outstanding interest in the leadership of therapy staff.
  • Demonstrated leadership qualities and administrative abilities to the job responsibilities as described.
  • Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees.

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