Healthcare Liaison Specialist

1 week ago


Fitchburg, Massachusetts, United States Innomar Strategies Full time

We are seeking a skilled Healthcare Liaison Specialist to join our team at Innomar Strategies. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals.

Key Responsibilities:

  • Contact patients to gather information and educate them on program services
  • Be a reimbursement expert in assigned caseload territory
  • Educate patients on program services, including injection training, pharmacy options, and reimbursement support
  • Ensure coordination of patient services in a timely manner
  • Work collaboratively with other team members to coordinate patient journey and ensure patient onboarding
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage
  • Regularly interact with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support

Requirements:

  • Bilingualism (English/French) is an asset
  • Experience in a customer service setting
  • Strong analytical and organizational skills
  • Excellent time management skills and sense of urgency
  • Ability to collaborate effectively with program associates
  • Ability to work autonomously in a remote setting

What We Offer:

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity:

Innomar Strategies is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.



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