Healthcare Liaison Specialist

3 weeks ago


Fitchburg, Massachusetts, United States Innomar Strategies Full time

Job Summary:

We are seeking a skilled Healthcare Liaison Specialist to join our team at Innomar Strategies. As a key member of our team, you will be responsible for providing exceptional customer service to patients, ensuring timely access to therapy, and coordinating patient services.

Key Responsibilities:

  • Act as a primary point of contact for patients, gathering information and educating them on program services.
  • Collaborate with other team members to coordinate patient services and ensure a seamless patient journey.
  • Manage patient services, including prescription coordination, adverse event reporting, and reimbursement support.
  • Provide optimal reimbursement support to patients, interacting with insurance companies, pharmacies, and healthcare professionals.

Requirements:

  • Bilingualism (English/French) is an asset, particularly for the province of Quebec.
  • Experience in a customer service setting, with a strong focus on phone etiquette and analytical skills.
  • Ability to work autonomously in a remote setting, managing multiple tasks and priorities.
  • Strong computer skills and knowledge of Microsoft Office.

What We Offer:

Innomar Strategies provides a comprehensive suite of benefits, including medical, dental, and vision care, as well as support for working families, professional development resources, and opportunities for growth and advancement.



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