Guest Experience Specialist

6 days ago


Oak Creek, Wisconsin, United States Nirvair Hospitality Llc Full time
Job Description

The Guest Service Agent plays a critical role in ensuring a positive experience for our guests. As a key member of the front desk team, you will provide attentive, courteous, and efficient service throughout their stay, from check-in to checkout. Your expertise will help maximize room revenue and occupancy while delivering exceptional customer satisfaction.

To succeed in this role, you must possess:

  • Excellent interpersonal and communication skills.
  • Able to multitask, prioritize tasks, and manage time effectively.
  • Familiarity with hospitality terminology and concepts.
  • Knowledge of emergency procedures and response protocols.
  • Ability to operate relevant computer systems and software.
  • A friendly, approachable demeanor and a passion for delivering outstanding customer service.

Additional responsibilities include maintaining a clean and organized workspace, adhering to company policies, and promoting a positive work environment. Estimated salary: $38,000 - $48,000 per year based on location and experience.



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