Customer Experience Specialist

3 days ago


Oak Creek, Wisconsin, United States CEDAR GILL INC Full time
OverviewCedar Gill INC is a dynamic client services office with a strong focus on community, family values, and open communication. We pride ourselves on our dedication to clients and teamwork.

We have partnered with major brands to help build their client base in Milwaukee since early 2023. Our goal is to expand into other major markets by the end of the year.

Our history is just beginning, but we're excited about the futureAbout Cedar Gill INCCedar Gill INC has found its footing in Milwaukee due to shared values between the city and company. We emphasize community involvement, being family-oriented, and maintaining open communication where employees feel heard.

We've formed partnerships with leading brands to establish their presence in Milwaukee's market since 2023. Expansion into other major cities is planned for the end of this year.Sales and Support RoleThe Customer Service and Sales Agent will perform various duties at Cedar Gill INC, including customer service, product upselling, troubleshooting issues, and sales support.

Duties include:
  • Greet customers upon arrival.
  • Answer questions about products and services.
  • Effectively manage events, tradeshows, and retail partners.
  • Maintain customer data and confidential documents.
  • Assist the sales team with new product launches and promotions.

RequirementsTo succeed as a Customer Service and Sales Agent, you should have:
  • A Bachelor's degree preferred, high school diploma required.
  • One to three years of customer service experience.
  • The ability to quickly adapt and assist on new projects.

Necessary SkillsYou'll need effective communication, organization, and customer service skills to excel in this role.

PREFERRED SKILLS INCLUDE closing skills, cross-selling, and identifying customer needs, along with basic marketing knowledge.

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