Fertility Care Coordinator

3 weeks ago


Oak Brook, Illinois, United States Pinnacle Fertility Full time

Pinnacle Fertility is a leading fertility care platform, supporting over 25 high-performing clinics nationwide. Our mission is to fulfill dreams by building families, offering innovative technology, compassionate patient care, and comprehensive fertility treatment services.

Role Overview

The Patient Navigator is a key role in our patient's journey, providing exceptional care and support throughout their treatment plan. As a Patient Navigator, you will be the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.

Responsibilities
  • Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
  • Assist patients with understanding their medical care, insurance coverage, and available financial resources.
  • Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
  • Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
  • Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
  • Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
  • Educate patients on treatment protocols, self-care strategies, and medication usage.
  • Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
  • Advocate for patients' needs and help resolve any issues or barriers to care.
Requirements
  • Bachelor's degree in healthcare, social work, or a related field preferred or a Certified Medical Assistant Certification (CMA).
  • Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Empathetic, patient-focused, and able to work collaboratively in a multidisciplinary team.
Compensation and Benefits

Pinnacle Fertility offers a competitive compensation package, including a salary range of $24.00-$26.00 per hour, and a comprehensive benefits package, including healthcare, dental, life, and vision insurance, generous paid time off (PTO), paid holidays, and a retirement savings program.

We are an equal-opportunity employer, committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field.



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