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Event Staff

2 months ago

Baltimore, Maryland, United States Oak View Group Full time

Job Summary:

Oak View Group is seeking a highly motivated and detail-oriented Event Staff member to join our team at the Chesapeake Employers Insurance Arena (UMBC). As an Event Staff member, you will play a critical role in ensuring the smooth operation of events and providing exceptional customer service to our guests.

Key Responsibilities:

  • Prepare Event Spaces: Ensure that assigned sections are prepared for guests, including setting up seating, concessions, and other event-related materials.
  • Ticket Scanning and Verification: Scan event tickets to verify that the proper ticket is being used to gain entry, and assist guests with any ticket-related issues.
  • Guest Assistance: Help fans locate their ticketed seats, respond to guest concerns and complaints in a professional manner, and provide general assistance as needed.
  • Crowd Management: Manage the flow of foot traffic in large crowds, ensuring a safe and enjoyable experience for all guests.
  • Age Verification: Check identification of guests to verify age requirements for the purchase of alcohol.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with guests, colleagues, and management in a fast-paced environment.
  • Attention to Detail: Meticulous attention to detail to ensure that event spaces are prepared and guests receive exceptional service.
  • Teamwork: Ability to work collaboratively with colleagues to achieve common goals and objectives.
  • Adaptability: Flexibility to adapt to changing event schedules, guest needs, and other unexpected situations.