Shared Services Operations Specialist

4 weeks ago


Springfield, Ohio, United States Kelly Full time
Job Summary

We are seeking a highly skilled Shared Services Operations Specialist to join our team at a global provider of risk management products and services. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of our business processes.

Key Responsibilities:

  • Follow standard procedural guidelines for task performance
  • Log checks, process documents, and manage CLEAR queues
  • Handle both inbound and outbound calls with insurance carriers
  • Provide assistance and backup to meet client requirements and Service Level Agreements (SLAs)
  • Perform other duties and projects based on business needs

Requirements:

  • Ability to follow standard procedural guidelines and perform tasks accurately
  • Good communication skills for making outbound calls and handling inbound calls from insurance carriers
  • Ability to research and resolve issues effectively
  • Technical proficiency and quality performance
  • Ability to work under immediate supervision and handle both routine and complex tasks as needed
  • Ability to work efficiently in client and company proprietary applications
  • Maintain good attendance, teamwork, and contribute to organizational goals

About Kelly

Kelly is a global leader in staffing and workforce solutions, dedicated to providing our clients with the best talent and our employees with the best opportunities. We are committed to building a diverse and inclusive workplace that values and respects the contributions of all employees.

Benefits:

  • Competitive pay rate of $16/hr
  • Opportunity to work with a global provider of risk management products and services
  • Gain experience in a multi-client/functional environment
  • Develop technical proficiency and quality performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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