Shared Services Operations Specialist
4 weeks ago
We are seeking a highly skilled Shared Services Operations Specialist to join our team at a global provider of risk management products and services. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of our business processes.
Key Responsibilities:
- Follow standard procedural guidelines for task performance
- Log checks, process documents, and manage CLEAR queues
- Handle both inbound and outbound calls with insurance carriers
- Provide assistance and backup to meet client requirements and Service Level Agreements (SLAs)
- Perform other duties and projects based on business needs
Requirements:
- Ability to follow standard procedural guidelines and perform tasks accurately
- Good communication skills for making outbound calls and handling inbound calls from insurance carriers
- Ability to research and resolve issues effectively
- Technical proficiency and quality performance
- Ability to work under immediate supervision and handle both routine and complex tasks as needed
- Ability to work efficiently in client and company proprietary applications
- Maintain good attendance, teamwork, and contribute to organizational goals
About Kelly
Kelly is a global leader in staffing and workforce solutions, dedicated to providing our clients with the best talent and our employees with the best opportunities. We are committed to building a diverse and inclusive workplace that values and respects the contributions of all employees.
Benefits:
- Competitive pay rate of $16/hr
- Opportunity to work with a global provider of risk management products and services
- Gain experience in a multi-client/functional environment
- Develop technical proficiency and quality performance
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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