Service Operations Coordinator
3 weeks ago
Rivian is committed to building electric vehicles that keep the world adventurous forever. We're seeking experienced professionals to join our team.
Key Responsibilities:
- Managing inventory, coordinating parts distribution, and ensuring customer satisfaction.
- Collaborating with regional teams to resolve issues and improve processes.
- Communicating with the channel planning team to maintain accurate records and adhere to MIN/MAX levels.
- Resolving discrepancies in parts procurement, identifying errors, and improving procedures.
- Providing exceptional customer service, communicating effectively with technicians, and maintaining relationships.
- Utilizing Rivian's proprietary systems, bin inventory accurately, and implement the Rivian BIN scheme.
- Source materials, evaluate part availability, and ensure timely delivery.
- Maintain the highest standards of customer service, address customer inquiries, and maintain relationships.
Requirements:
- Bachelor's degree or equivalent experience in a fast-paced environment.
- Ability to work independently, order, receive, distribute, and audit parts.
- Organized and coherent business communication skills.
- Strong communication, organizational, and time management skills.
- Patient, empathetic, attention to detail, and passion for problem-solving.
- Excellent customer service skills, great attitude, and ability to multi-task in a fast-paced environment.
- Basic math skills for estimates and payments.
Salary Range/Hourly Rate: $26.98 - $33.73 per hour, actual compensation determined based on experience, location, and other factors permitted by law.
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