Parts Systems Operations Specialist
7 days ago
Job Summary
We are seeking a highly skilled Parts Systems Operations Specialist to join our team at Ledgent Technology. As a key member of our operations team, you will be responsible for ensuring the effective systems operations and supporting business needs.
Key Responsibilities
- Troubleshoot and resolve technical issues, administer ServiceNow/ESM tickets, and implement fixes and enhancements.
- Monitor systems, plan changes, develop requirements, and provide implementation support.
- Develop and maintain ad-hoc reports, recurring reporting, data extraction, and business analysis.
- Support KUS interests related to MPA Operations and Systems issues.
- Communicate key strategic messages to dealers, field, and KUS Executives.
- Administer Parts Training, including launching new material and tests.
Requirements
- Experience in Distribution (Service Parts preferred) operations concepts.
- Experience in Systems support (BRD and UAT concepts).
- Strong data skills (extraction and analysis).
- Preferred experience in SAS and knowledge of or ability to quickly learn SQL.
- MS Suite skills (Excel, PPT, Word).
- Ability to communicate clearly, take ownership, and track/manage multiple priorities.
Equal Employment Opportunity
Ledgent Technology is an equal opportunity employer and considers all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
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