IT Analyst

As a Technical Support Specialist at The Habit Burger Grill, you will be responsible for the setup, configuration, implementation, maintenance, and optimization of software and hardware systems across restaurant locations. This role requires a blend of analytical expertise, technical knowledge of restaurant systems, project management skills, and effective communication, all within diverse work environments.

This position is based at our headquarters in Irvine, CA, with some travel to field locations as needed. You will work closely with internal teams and third-party vendors, providing support and fostering collaboration.

• Analyze technical requirements and document system functionalities and workflows.
• Collaborate with development teams to implement system changes, enhancements, and integrations.
• Conduct thorough testing prior to initiative launches to identify and resolve bugs effectively.
• Document system functionalities and configurations to support troubleshooting efforts.
• Monitor and troubleshoot payment processing issues, ensuring compliance and operational/data integrity.
• Provide comprehensive support for all systems (hardware and software) across restaurant environments, including payment platforms, third party delivery platforms, and loyalty program systems.
• Develop and maintain detailed documentation and training materials for restaurant systems.
• Organize and track project tasks, timelines, and deliverables, and communicate effectively with vendors and internal IT teams.
• Lead the deployment and maintenance of restaurant systems, including software updates and troubleshooting.
• Stay current with industry trends and advancements in technology, making recommendations for system enhancements.
• Proactively identify and mitigate risks related to restaurant systems to ensure operational continuity.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 3+ years of experience as a IT Analyst or in a similar role, managing and supporting enterprise networks preferred.
• Proficient in troubleshooting the intricate landscape of restaurant IT, with expertise in industry-specific systems such as KDS system datasets and workflows (QSR Automation preferred), Menu Management, POS systems, POS administration/management, payment platforms, loyalty programs, third party delivery services/platforms, and restaurant support tools.
• Ability to work on and troubleshoot hardware in the restaurants or in the lab.

• Competitive salary with benefits including up to 10 Paid Holidays + 1 Floating holidays, Company provided Recharge Days to unplug and reenergize, Flexible Hybrid Work Environment, Competitive bonus program for eligible roles, Recognition based culture.
• Onsite childcare through Bright Horizons, Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1, Healthcare and dependent care flexible spending accounts, Employee Assistance Program available to all employees and their dependents, Bereavement time off.
• Onsite gym with brand-new equipment and fitness classes, 401(k) benefit plan with a 6% matching contribution, Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you, Access to LinkedIn Learning.