Field Service Engineer

2 days ago


Durham, North Carolina, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

BD is a leading global medical technology company that is committed to advancing the world of health. We are seeking a highly skilled Field Service Engineer to join our team in the Denver, CO region.

Key Responsibilities:
  • Provide technical support and maintenance of BD Parata's pharmacy automation products
  • Deliver exceptional customer service and problem resolution skills at client sites
  • Cultivate positive customer relationships through collaborative and professional communication
  • Ensure customer satisfaction and maximum uptime by maintaining equipment and resolving potential issues
  • Instruct customers on the operation and daily maintenance of BD Parata's products
  • Respond to service requests within SLA requirements
  • Collaborate with regional and national service team members to resolve complex problems
  • Assist with product implementation and provide feedback to management and engineering
Requirements:
  • Associates degree in Electronics Engineering, Electronics Engineering Technology, or related field, plus 3-5 years of experience in a field service role
  • Highly motivated to provide superior customer care
  • Proficient knowledge of Microsoft Operating Systems and Microsoft Office
  • Extensive knowledge of basic computer networking and setup of routers and switches
  • Ability to locate and edit configuration and XML files
  • Understanding of ghosting and re-imaging processes
  • SQL knowledge a plus
Work Environment and Physical Demands:

The Field Service Engineer will work primarily in the field, involving long-term standing and frequent walking. The position requires the ability to carry, lift, and push/pull up to 50 pounds frequently and up to 100 pounds occasionally. Daily car travel is required, with occasional air travel possible.

What We Offer:
  • A fleet vehicle
  • Corporate credit card for travel and expenses
  • Company-issued laptop and phone for business use
  • Tool kit containing standard and specialty tools
  • A comprehensive suite of benefits
Why Join Us?

At BD, we value our associates' opinions and contributions, and we encourage a culture of learning, growth, and improvement. We welcome people with the imagination and drive to help us reinvent the future of health.



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