Senior IT Consultant
3 weeks ago
Network Right LLC is a cutting-edge IT service provider dedicated to delivering innovative solutions to businesses worldwide. We're on a mission to bridge the gap between technology and people, making employee lives easier through custom IT support.
Job Title: Senior IT Consultant
As a Senior IT Consultant at Network Right LLC, you will be the primary technical resource for your team, managing associate techs, handling escalations, and serving as the point of contact for our biggest accounts. This role involves providing in-person and remote technical support to employees, configuring and supporting Mac OS, Windows, and other devices in office and remote environments, and managing physical assets such as inventory, cable management, and the workspace.
Key Responsibilities:
• Configure and support Mac OS, Windows, and other devices in office and remote environments
• Assist in the management of physical assets such as inventory, cable management, and the workspace
• Manage and support identity platforms that govern application access such as Okta and Google Workspace
• Administer a variety of SaaS applications
• Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Help build and maintain the IT infrastructure for various clientele based on their needs
• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
• Facilitate IT shipments such as on/off-boarding packages and equipment
• Provide a high-touch customer service experience to clients
• Act as one of the main technical escalation points for your fellow technicians and professional services team
• Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
• Direct manager for new associate technicians and provide training and development
About You:
We're looking for a highly skilled and experienced IT professional with a Bachelor's degree in a computing-related discipline and 8+ years of experience in an IT-focused role. You should have expert experience with Mac OS and Windows, advanced IT certification, and experience with core Cloud SaaS tools management, Azure Active Directory, SSO, & SAML, and identifying the root cause of faults or problems and resolving the root issue. You should also be customer-service oriented with strong communication skills, passionate about IT, and building relationships, curious, self-starter, collaborative, and adaptable in an ever-changing field.
What We Offer:
At Network Right LLC, we offer a comprehensive benefits package, including 100% covered health, dental, and vision insurance for you and 50% for dependents, paid parental leave, HSA/FSA eligibility, access to mental health programs, 401(k) + 4% company matching, annual bonus program, phantom equity program, flexible time off, flexible certification and learning stipends and reimbursements, biannual company retreats, social events, wellbeing events and programs, home internet and mobile reimbursement, monthly meal stipend, commuter benefits, onsite meals and snacks, and a dog-friendly office.
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