AAA Branch Associate

4 hours ago

Santa Rosa, California, United States AAA Northern California, Nevada & Utah Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Member Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.

Key Responsibilities
  • Provide outstanding customer service and support to members through various channels, including in-branch, phone, and email.
  • Promote AAA products and services to members to achieve individual and branch goals, and reinforce the value of AAA membership.
  • Understand and anticipate member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
  • Work collaboratively with the branch team to achieve business objectives and provide a seamless member experience.
Requirements
  • High school diploma or equivalent required; 1-3 years of work experience in sales, customer service, or a related field preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Proficiency in multiple computer systems and applications, with a strong knowledge of AAA products and services.
What We Offer
  • Competitive hourly base pay, with opportunities for commissions and bonuses.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • A collaborative and dynamic work environment, with opportunities for growth and development.
  • A free AAA Classic membership, as well as discounts on AAA products and services.

We're committed to creating a workplace that values diversity, equity, and inclusion. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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