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Bilingual Customer Experience Specialist
2 months ago
At Blink Fitness, we refer to this position as a Moodlifter. Moodlifters are the first point of contact for our members, embodying enthusiasm and warmth. They are known for their ability to create a welcoming atmosphere, ensuring that every member feels valued and recognized.
Key Responsibilities:
- Welcome every member and guest with genuine enthusiasm and a friendly demeanor.
- Conduct tours for prospective members, aiming to encourage them to join our fitness community.
- Answer incoming calls with professionalism and a positive attitude.
- Implement all opening and closing procedures to maintain smooth club operations.
- Address member inquiries and concerns promptly and effectively.
- Contribute to the cleanliness and organization of the club through regular maintenance tasks.
- Assist members in scheduling introductory sessions with Blink Personal Trainers.
- Maintain consistent and punctual attendance.
- Adhere to all company policies and operational procedures.
- Personable, energetic, and friendly demeanor.
- Strong verbal and written communication abilities.
- Capable of lifting and moving gym equipment weighing between 15-20 lbs frequently and up to 45 lbs occasionally.
- Able to remain at the front desk for extended periods.
- Exceptional customer service skills.
- Ability to multitask and solve problems effectively.
- Passionate about the Blink brand and its mission.
- Bilingual in English and Spanish.
- Complimentary membership at Blink Fitness.
- Comprehensive benefits package.
Founded in 2011, Blink Fitness is a premium fitness brand focused on delivering value with over 100 locations across various states. Our philosophy, Mood Above Muscle™, emphasizes the joy and positive feelings derived from exercise.
We are currently expanding our franchise opportunities, with agreements in multiple states, showcasing our growth and commitment to the fitness community. Blink Fitness is characterized by a dynamic and entrepreneurial culture, where our team is dedicated to achieving excellence in service and member satisfaction.
For further details, please visit Blink's official websites.
