Store Operations Leader

2 weeks ago


Cary, North Carolina, United States MOD Pizza Full time

Store Operations Leader at MOD Pizza

The Store Operations Leader at MOD Pizza is essential in supporting the General Manager with the management of store activities. Your leadership is vital in establishing the store's atmosphere and ensuring the Squad performs at its best to provide an outstanding MOD experience. This role combines coaching with hands-on duties, where you will guide, inspire, and represent the MOD culture.

Key Responsibilities

  • Demonstrate MOD values and service-oriented behaviors through your actions
  • Provide exceptional customer service and enhance the lively MOD environment
  • Mentor Shift Captains to foster a high-energy and positive working atmosphere
  • Train and support Squad members in completing store tasks effectively
  • Maintain cleanliness, upkeep, and quality standards of workstations, products, and equipment
  • Stay updated on Operational Standards and available resources
  • Address performance challenges and resolve Squad issues in the General Manager's absence
  • Oversee cash handling responsibilities during shifts

MOD values are reflected when you:

  • Embrace transformation and prioritize continuous improvement
  • Focus on solutions rather than obstacles
  • Be generous with your time, patient in addressing inquiries, and supportive of your colleagues
  • Exhibit compassion, understanding, and a commitment to fostering a safe environment
  • Uphold and embody the culture and standards of MOD

Required Qualifications

  • At least 6 months as a Shift Captain or 1 year in a supervisory capacity in retail or food service (exceptions may apply with RD approval)
  • Proven experience in leading, coaching, and motivating front-line staff
  • Ability to think strategically while executing tactical actions
  • Maintain composure and focus in a fast-paced restaurant environment
  • Possess a belief in purpose, openness to change, and a growth mindset
  • Minimum age of 18 years
  • Achieve food safety and/or alcohol beverage certification within 30 days of starting

Preferred Qualifications

  • Exhibit a service-oriented leadership style and strong presence

Physical Requirements

As a Squad member, you should be capable of handling various physical demands, including working in an open kitchen, lifting heavy items, and operating kitchen equipment. This role requires mobility, dexterity, and effective communication in English with fellow Squad members.

Working Conditions

  • High noise levels due to store operations and customer interactions
  • Varied indoor or outdoor environments with changing weather conditions
  • Flexible scheduling, including evenings, holidays, and extended hours
  • Exposure to moving or mechanical parts, walk-in refrigerators, and freezers
  • This Job Description is not exhaustive and may involve additional responsibilities as necessary. MOD Pizza is committed to inclusivity and provides accommodations for applicants who require them. We are an equal opportunity employer.


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