Customer Service Lead

7 days ago


Mason, Ohio, United States Burlington Full time

The Part-Time Customer Service Lead will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. The ideal candidate will have strong leadership skills, a friendly demeanor, and an interest in retail.

**Job Description:**

We are seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Lead. In this role, you will lead by example, approach your work with our company philosophy and core values in mind, and ensure a customer-first focus is a top priority.

**Key Responsibilities:

  • Model company core values and back of house standards for the rest of the team
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions

**Requirements:**

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.

**Estimated Salary: $14.50-$15.00 per hour**, depending on location and experience. Benefits include competitive pay, flexible hours, and opportunities for advancement.



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