IT Support Specialist

4 weeks ago


Ypsilanti, Michigan, United States TEKsystems Full time

Job Summary
TEKsystems is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients. This role requires excellent customer service, communication, and problem-solving skills, as well as a strong attention to detail.

Key Responsibilities
* Analyze, troubleshoot, and evaluate technology support issues for both local and global users
* Provide end-to-end IT support relating to hardware and software applications
* Document, develop, and improve existing IT processes, and adhere to established standards and best practices
* Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
* Troubleshoot hardware/software

Requirements
* 2+ years of experience in Windows Operating Systems, Active Directory, and account management
* Experience working with a ticketing tool
* Strong knowledge of computer-related hardware, software installation procedures, and Microsoft Windows operating systems
* Excellent customer service, communication, and problem-solving skills

About TEKsystems
TEKsystems is a leading provider of technology services and solutions. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


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