Network Technician
1 week ago
We're Apogee, a student services organization that provides IT infrastructure to meet the needs of today's technology-savvy generation. As a Managed Network Technician, you'll play a vital role in our operations division, responsible for hands-on maintenance and operational support for an enterprise Wired and Wireless network.
Key Responsibilities:
- Providing exceptional customer service and support to end-users
- Maintaining Network Access Control (NAC) solutions and Cisco Identity Services Engine (ISE) to regulate access to network resources
- Supporting end-user devices, printers, VOIP systems, and overseeing the maintenance of fiber and copper infrastructure
- Collaborating with Operations to resolve end-user and network escalations
- Monitoring, investigating, and actioning equipment alarms
- Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA
- Collaborating with Apogee teams to coordinate client activities and contribute to project-related tasks as assigned
Requirements:
- Excellent written and verbal communication skills
- Strong Organizational Skills
- Exceptional Customer Service
- Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
- Experience with enterprise-grade networking equipment
- Experience in effectively diagnosing and resolving issues with fiber optic links
- Proficiency in diagnosing Ethernet connectivity issues
- Familiarity with introductory concepts in enterprise networking
Benefits:
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
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