Network Technician

1 week ago


Grand Forks, North Dakota, United States Apogee Full time
Job Description

We're Apogee, a student services organization that provides IT infrastructure to meet the needs of today's technology-savvy generation. As a Managed Network Technician, you'll play a vital role in our operations division, responsible for hands-on maintenance and operational support for an enterprise Wired and Wireless network.

Key Responsibilities:

  • Providing exceptional customer service and support to end-users
  • Maintaining Network Access Control (NAC) solutions and Cisco Identity Services Engine (ISE) to regulate access to network resources
  • Supporting end-user devices, printers, VOIP systems, and overseeing the maintenance of fiber and copper infrastructure
  • Collaborating with Operations to resolve end-user and network escalations
  • Monitoring, investigating, and actioning equipment alarms
  • Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA
  • Collaborating with Apogee teams to coordinate client activities and contribute to project-related tasks as assigned

Requirements:

  • Excellent written and verbal communication skills
  • Strong Organizational Skills
  • Exceptional Customer Service
  • Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
  • Experience with enterprise-grade networking equipment
  • Experience in effectively diagnosing and resolving issues with fiber optic links
  • Proficiency in diagnosing Ethernet connectivity issues
  • Familiarity with introductory concepts in enterprise networking

Benefits:

  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly stipend for cellular and data usage
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.



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